Please attach the file in your next reply. You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.
Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program Compare the free version with Malwarebytes for.
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Malwarebytes Premium gives you real-time protection against malware, ransomware, and other online threats. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
